Russia- due to restrictions on customs clearance, all deliveries to russia must be shipped to a corporate entity or organization and require a business address.
COVID ALERT- due to worldwide shipping & processing delays caused by covid related issues, sometimes your goods will be delayed in processing or in transit. Please be patient and understand this is not within our control. Most goods are dispatched and arrive as scheduled but please allow as much time as possible between ordering your item and the date you require it by to avoid disappointment.
It is advised to provide an address where you will be present to receive the goods as they will be left without signature if no one is home. No responsibility is taken for lost or misplaced goods once they have been marked as delivered.
Shipping is $20 within Australia, $45 Standard Worldwide (AUD) and $60 Express Worldwide (aud) everywhere else in the world. Shipping cost is for delivery only.
Please note shipping requires signature on arrival for international deliveries. For international orders over $1,000 AUD, we require written confirmation of the delivery address and contact number to ensure protection for both buyer and seller of the goods.
Most countries charge import duty for goods upon entry. Import taxes and customs duties levied by the destination country are the responsibility of the receiver. This is applied by your local customs authority and ZHIVAGO has no control over this.
USA usually charges import duty when goods exceed $800. Other countries such as the United Kingdom charge duty and VAT for all goods upon entry into the UK. For this reason we do not recommend ordering multiple sizes of an item, for sizing assistance please contact us and we can advise you of your best fit.
Most local customs authorities allow duty refunds for unwanted returned goods. Please contact your local customs authority for further information.
IMPORTANT- if you refuse a shipment from ZHIVAGO due to duties payment and the goods are returned to origin, any fees that have been charged by customs authorities or the courier to return the goods (as well as your original shipping cost) will be deducted from your credit note. This will be higher than the flat fee $45 shipping charged to you as it will be the actual return postage cost plus the customs entry fee back to our warehouse ($121AUD approx.). Your return will also not be processed until the goods are received back at the warehouse, which can take up to 14 days.
NO REFUNDS ON REFUSED SHIPMENTS DUE TO DUTY, ONLY CREDIT NOTES WILL BE ISSUED. This includes ignoring duty invoices or not being available for courier to reach you regarding duty payments. Please note it’s your obligation to track your shipment & be available to receive duty invoices. If a shipment is returned to origin due to not being able to contact you, this is still considered a refused shipment. Please ensure you understand your duty obligations before purchasing.
For this reason, it’s recommended you purchase from your local boutique if possible as any duties have been included into the price and are fully refundable should the item not be suitable.
For further information on duties and taxes to other locations please enquire with your local customs authority.