CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
YOU CAN ATTEMPT TO CANCEL YOUR ORDER FOR UP TO ONE HOUR AFTER IT HAS BEEN PLACED. SIMPLY CONTACT US WITH YOUR EMAIL SUBJECT : I WISH TO QUICK CANCEL MY ORDER NUMBER ***** . PLEASE NOTE IF WE CANNOT CANCEL YOUR ORDER IT WILL BE SHIPPED TO YOU AND YOU WILL NEED TO RETURN IT AT YOUR COST.
I HAVE BEEN CONTACTED BY CUSTOMS TO PAY DUTIES- WHAT SHOULD I DO?
AS MENTIONED IN OUR TERMS, CUSTOMS DUTIES MAY BE CHARGED BY YOUR LOCAL AUTHORITY. THIS IS ADDITIONAL TO YOUR PURCHASE & WE HAVE NO CONTROL OVER THIS, IT’S APPLIED BY YOUR LOCAL CUSTOMS AUTHORITY.PLEASE BE AWARE THAT YOU ARE TICKING THAT YOU UNDERSTAND THIS WHEN YOU PROCEED THROUGH CHECK OUT. IF YOU WOULD LIKE FURTHER INFORMATION ON POSSIBLE DUTES PAYABLE FOR YOUR COUNTRY, PLEASE Contact Us . IF YOU REFUSE TO COLLECT YOUR GOODS, THE COST OF RETURNING THE GOODS TO ORIGIN WILL BE REMOVED FROM YOUR REFUND. THIS COST WILL BE THE RETURN POSTAGE ($45), AS WELL AS THE CLEARANCE FEE TO RECEIVE THE GOODS BACK TO ORIGIN ($110). THIS TOTAL ($155) WILL BE DEDUCTED FROM YOUR REFUND UPON RECEIVING THE GOODS. YOU WILL NOT BE REFUNDED UNTIL THE GOODS ARE RECEIVED BACK TO THE WAREHOUSE, WHICH CAN TAKE UP TO 2 WEEKS. PLEASE BE AWARE THE $45 CHARGED TO YOU AT CHECK OUT IS NOT THE TOTAL COST OF YOUR POSTAGE & THE ACTUAL COST OF RETURNING THE GOODS MAY BE MUCH HIGHER (AROUND $40 PER ITEM)
CAN I REQUEST MY ORDER TO BE MARKED AS A GIFT OR AT A LOWER VALUE TO AVOID DUTIES?
UNFORTUNATELY WE ARE UNABLE TO BREACH CUSTOMS LAWS BY LOWERING THE VALUE OF YOUR GOODS
