FAQ – SHIPPING


WHERE CAN WE SHIP TO?
We can ship to almost anywhere in the world, except PO boxes or Parcel lockers .

Russia- due to restrictions on customs clearance, all deliveries to russia must be shipped to a corporate entity or organization and require a business address.


HOW LONG DOES DELIVERY TAKE?
We ship by express courier .shipping takes an estimated 2-3 days for delivery (including processing) within Australia and 3-7 days for delivery to the rest of the world. Please allow an extra 2 day wait for peak periods such as Sale and Christmas periods. Heavily reduced Sale items may be dispatched from different locations & can take from 2 days to 2 weeks to arrive.

COVID ALERT- due to worldwide shipping & processing delays caused by covid related issues, sometimes your goods will be delayed in processing or in transit. Please be patient and understand this is not within our control. Most goods are dispatched and arrive as scheduled but please allow as much time as possible between ordering your item and the date you require it by to avoid disappointment. Thanks for your understanding- we are all in this together 🙂

It is advised to provide an address where you will be present to receive the goods as they will be left without signature if no one is home. No responsibility is taken for lost or misplaced goods once they have been marked as delivered.

HOW MUCH DOES SHIPPING COST?

Shipping is free within Australia and $45 (aud) everywhere else in the world. Shipping cost is for delivery only. Most countries charge import duty for goods upon entry. USA usually charges import duty when goods exceed $800 aud. Import taxes and customs duties levied by the destination country are the responsibility of the receiver. IMPORTANT- if you refuse a shipment from ZHIVAGO and the goods are returned to origin, any fees that have been charged by customs authorities or the courier to return the goods (as well as your original shipping cost) will be deducted from your refund. Your refund will also not be processed until the goods are received back at the warehouse, which can take up to 14 days.

Please note shipping requires signature on arrival for international deliveries. For international orders over $1,000 AUD, we require written confirmation of the delivery address and contact number to ensure protection for both buyer and seller of the goods.