**No change of mind returns on sale items reduced 50% or higher.
US CUSTOMERS- WE NOW HAVE A US WAREHOUSE FOR RETURNS TO MINIMISE RETURN SHIPPING COSTS.
Please note the responsibility of the return of goods is yours and ownership does not pass to ZHIVAGO until the goods are received. Any customs charges and duties imposed on the returns will be deducted from the refundable amount, please follow the guidelines closely for shipping your return to avoid customs charges.
*Goods must be postmarked as sent within 7 days of receiving your Return Authorization or you will be issued a store credit.
*Goods returned without a return authorization will not be processed and you will be required to pay a shipping fee for your items to be returned to you or they will be disposed of within 7 days.
* International orders are refunded minus shipping charge.
* Refunds will not be granted if requested after 14 days of delivery.
* Please ensure the new, unused garments are returned unworn with all tags and labels attached, including swing tags and Product Authenticity Tag. If the goods are returned without the Product Authenticity Tag attached or it has been tampered with in any way, your return will be rejected immediately and the item will be returned to you.
* Please do not try on the garment while wearing heavy perfume or makeup. Please take care to avoid getting any makeup or tan on the item. If the goods are returned containing traces of makeup or tan, smells of perfume, smoke, body odours or stains, you will be charged a $50 AUD cleaning fee which is deducted from your refund, or your return may be rejected. Cleaning will take up to 14 days and will delay your refund.
* If your returned goods are deemed to be uncleanable, worn, used, damaged, or fail to meet the terms of our return policy, we will email you to inform that your return is rejected and the goods will be returned to you.
COVID ALERT- due to worldwide shipping & processing delays caused by covid related issues, sometimes your goods will be delayed in processing for your refund- soemtimes up to 14 days. Goods being tracked as received at our warehouse still need to have 14 days allowed for processing of your return and your refund to be received. Please be patient and understand this is not within our control.Thanks for your understanding- we are all in this together 🙂