Do we accept returns?
You may request a return/exchange for new**, unused items within 14 days of receiving the item. **No change of mind returns on AFTERPAY purchases, exchange only for eligible purchases. Once your return is approved, you must ship the item within 14 days of delivery for a full refund minus shipping cost. Only one exchange is permitted per sale.
**No change of mind returns on final sale items reduced 50% or higher. Credit notes only for SALE returns.

How do I request a return?
Simply email [email protected] and request a return authorization. Return authorizations will not be granted if requested more the 7 days after delivery. If a return is authorized but the goods are posted more than 14 days after delivery, your return will be rejected and the item will be returned to you. Please note- you can ship the item on the most economical service, as long as the item is postmarked as shipped within the 14 day period- although this will delay your refund.

Please note the responsibility of the return of goods is yours and ownership does not pass to ZHIVAGO until the goods are received. Any customs charges and duties imposed on the returns will be deducted from the refundable amount, please follow the guidelines closely for shipping your return to avoid customs charges.

What are the conditions of return

IMPORTANT: If you return the item with any tags removed, with any makeup/tan/deodorant residue, hair/lint or smell of perfume/smoke/body odour/body spray or without the satin bag the return will be rejected and the item will be returned to you. There are no exceptions to this. Please ensure your returned item is carefully inspected and there is none of the aforementioned issues before sending the item back. The item must be in perfect saleable condition.

*Goods must be postmarked as sent within 7 days of receiving your Return Authorization or you will be issued a store credit.

*Goods returned without a return authorization will not be processed and you will be required to pay a shipping fee for your items to be returned to you or they will be disposed of within 7 days.

* Returns will not be granted if requested after 14 days of delivery.

* Shipments that are returned to origin because you have refused to pay the duties incurred by your country will be refunded with a credit note only. No refunds will be permitted.

* Please ensure the new, unused garments are returned unworn with all tags and labels attached, including swing tags and Product Authenticity Tag. If the goods are returned without the Product Authenticity Tag attached or it has been tampered with in any way, your return will be rejected immediately and the item will be returned to you.

* Please do not try on the garment while wearing heavy perfume or makeup. Please take care to avoid getting any makeup or tan on the item. Please be mindful of pet hair or fur shedding from bedding, rugs or furnishings. If the goods are returned containing traces of makeup or tan, deodorant, lint or fur, smells of perfume, smoke, body odours or stains your return will be rejected.

* If your returned goods are deemed to be worn, used, damaged, or fail to meet the terms of our return policy, we will email you to inform that your return is rejected and the goods will be returned to you.

How long will it take to receive my refund?
You should expect to receive your refund within 7 days of the goods being received back at our warehouse, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

Due to worldwide shipping & processing delays, sometimes your goods will be delayed in processing for your refund- sometimes up to 14 days. Goods being tracked as received at our warehouse still need to have 14 days allowed for processing of your return and your refund to be received. Please be patient and understand this is not within our control. Thanks for your understanding.